We have recently completed our annual member satisfaction survey, and are excited about the results! We are appreciative of our membership's honest feedback and in general, the news is good (actually, great!). Although there is always room for improvement, we are pleased to report that:
  • The average score in 99% of the categories rated "Exceeded Expectations"
  • The average score for overall satisfaction among Independent Living members was 3.96 on a scale where 3.0 or higher means "exceeds expectations."
Although the numbers are wonderful, I'm most please by the kind comments we received from our residents:

"I never expected service of this caliber."

"The cleanliness of the entire community is outstanding. A tribute to all the staff involved."

"The work done by staff is excellent. I have had nothing but superior work from every single person. I am always greeted with a cheerful voice early in the morning and late at night!"

"We continue to believe that The Garlands is one of the finest CCRCs in the country.
We are very pleased that we made the decision to live here."

"I am proud to tell my friends where I live, and they seem to be impressed. You are doing a wonderful job."

Labels: , , , ,